Last Updated: February 26, 2025
At VertexTravels LLC, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, vertextravels.com. By using our website and services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information when you use our website or book tours:
Personal Identification Information:
This includes your name, email address, phone number, billing address, and any other information you provide when making a booking or filling out forms on our website.
Payment Information:
When booking a tour, we collect payment details, such as credit card or debit card information, to process your transaction securely. This information is not stored on our website; it is processed through trusted third-party payment providers.
Non-Personal Identification Information:
We may collect non-identifiable information such as browser type, device type, IP address, and other browsing data to improve the functionality and performance of our website.
Location Data:
With your consent, we may collect information about your location (if enabled on your device) to enhance your experience with location-based services, such as relevant tour suggestions.
2. How We Use Your Information
We use the information we collect in the following ways:
To Process Bookings and Fulfill Services:
To confirm your tour reservations, send you booking confirmations, and provide customer support.
To Improve Customer Experience:
Your feedback and usage patterns help us improve our website, services, and offerings.
To Send Promotional Emails:
With your consent, we may send you promotional emails about new tours, discounts, or relevant updates. You can opt-out of these communications at any time.
To Process Payments:
We use third-party payment processors to securely handle your payment information.
To Comply with Legal Obligations:
We may use your data to comply with applicable laws and regulations, including tax and financial recordkeeping.
3. Sharing Your Information
We value your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:
Service Providers:
We may share your information with trusted partners and third-party service providers who assist with fulfilling services such as booking confirmations, email communications, and processing payments.
Legal Compliance:
We may disclose your information if required by law or in response to legal requests, including subpoenas or other governmental investigations.
Business Transfers:
In the event of a merger, acquisition, or sale of our company or assets, your information may be transferred as part of that transaction.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. We use secure servers and encryption technologies to ensure the safety of your payment details. However, no method of online transmission or storage is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your user experience and analyze site traffic. Cookies are small text files stored on your device that help us remember your preferences and provide a personalized experience. You can choose to disable cookies through your browser settings, but doing so may affect the functionality of the website.
We may also use third-party analytics tools, such as Google Analytics, to analyze usage patterns on our website.
6. Your Rights and Choices
You have the right to:
Access and Update Your Information:
You can request a copy of the personal data we hold about you and update any inaccuracies.
Opt-Out of Marketing Communications:
You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the email or contacting us directly.
Delete Your Information:
You can request that we delete your personal data, subject to any legal or regulatory requirements.
7. Links to Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 13, and we do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:
VertexTravels LLC
Phone: +1 844-964-3156
Address: 200 45th St S, Fargo, ND 58103, USA
